SAP Knowledge Base Article - Public

3557027 - "An error occurred while loading the story list as the analytics server is unavailable" would appear when accessing the embedded story list in Sales Cloud

Symptom

 

  • Error message "An error occurred while loading the story list as the analytics server is unavailable" would appear when accessing the Settings-> Design Stories to view the list of embedded SAC story

Environment

 

  • Embedded SAC FPA Version: 2024.21.11

 

 

Reproducing the Issue

 

  1. Log onto Sales Cloud
  2. On the logon page, select "Sign in using SSO"
  3. On the following custom IdP (IAS) log on page using related information to log on
  4. After logging into this Sales Cloud system, click on the User Menu on the right upper corner and select Settings
  5. On the following Settings page, select "Design Stories" under "Recent Visited"
    => Observe that popup for authentication would disappear successfully
    => Also observe that this story list page would be always in a loading status and the error message "An error occurred while loading the story list as the analytics server is unavailable" would appear
 
 

 

Cause

The issue is caused by a defect in the product.

Resolution

This issue has been addressed in embedded SAC version 2025.1.

See Also

Keywords

sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, Story, story, Stories, stories, Story 2.0, story 2.0, Optimized Design Experience mode, ODE, ode, Optimized View mode, OVM, ovm, convert, conversion, error , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP Analytics Cloud 1.0 ; SAP Sales Cloud and SAP Service Cloud Version 2 1.0