3557075 - Error or Exception Raised During Sales Document Creation - SAP S/4HANA Cloud Public Edition

When creating sales documents such as credit memo requests, debit memo requests, sales returns, or sales orders, encounter error messages like: 

• "An exception was raised: character string as message or exception with OTR text'".
• "An exception was raised".
• "Flow control: Entry SAPMV45B, ENT2, R1, RFAK, *, * is missing in T185".
• "The batch number of the outbound delivery is the same as the sales order &1 line &2".

SAP S/4HANA Cloud Public Edition

 These errors may be caused by custom code within Cloud BAdIs, for example:

• For Cloud BAdI "Check of Sales Documents before Saving (SD_SLS_CHECK_BEFORE_SAVE)":
  - Custom code could trigger an abortion of the sales document saving process: cl_ble_badi_runtime=>if_ble_badi_runtime~open ( iv_implementation = 'YY1_EVENTCHECK' ).
  - Within the method "IF_SD_SLS_CHECK_BEFORE_SAVE~CHECK_DOCUMENT", there may be logic that checks for conditions such as LS_SOITEM_EX-yy1_fd_so_item_batch_sdi NE ''.
• For Cloud BAdI "Modification of Item Custom Fields in Sales Documents (SD_SLS_MODIFY_ITEM)":
  - Within the method "IF_SD_SLS_MODIFY_ITEM~MODIFY_FIELDS", a zero divisor error may exist within the custom logic.

Review custom code in Cloud BAdIs like what is mentioned above.

Common issues to address:

• Ensure that variables used as advisors are not zero to prevent division errors.
• Verify all logic conditions and ensure that they are appropriately defined and handled.

Specific checking points:

• Check all custom methods and logic for correctness.

Contact the local development/implementation team for assistance with custom logic writing. Or reach out to the assigned SAP representative (according to the contract) to inquire about SAP Consulting Services for customer-specific logics.

KBA 2706322 - What is Support – What is Consulting: Cloud Solutions

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