3557212 - Printing of Customer Invoices in Financial Accounting (correspondence type SAP21)

Create correspondence with type SAP21 (FI Customer Invoices) via app "Create Correspondence". By selecting 'Preview' or 'PDF Preview' the following error occurs:

"You can only print documents posted from app Create Outgoing Invoices or app Upload Customer Open Items".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP S/4HANA Public Cloud Edition

Enter app "Create Correspondence". In this case example the following data were entered:

1. Company Code 1010
2. Correspondence SAP21
3. Journal Entry 1900000001
4. Fiscal Year 2024

Select PDF Preview

With release 2408 it is possible to print and email FI customer invoices and credit memos in PDF form with the new correspondence type SAP21 (FI Customer Invoices) in the "Create Correspondence" app. But only documents posted via app "Create Outgoing Invoices" or "Upload Customer Open Items" can be printed. In the case example the selected Journal Entry 19000000001 has document type KR and it is posted via app Create Incoming Invoices. Thus the error is valid.

To avoid error and to print customer invoices, add documents with document type DR (posted via app "Create Outgoing Invoices" or "Upload Customer Open Items") in "Create Correspondence" app.

Printing of Customer Invoices in Financial Accounting (FI) | SAP Help Portal

Configuring the Output of FI Customer Invoices | SAP Help Portal

create correspondence, SAP21, customer, invoice, DR, print, configuring, output management, service ADS, F0744, F0 744, FB70, F4051, F4 051 , KBA , FI-AR-AR-CR-2CL , Correspondence (Public Cloud) , Problem