Symptom
The dual control sensitive fields for the Supplier/Customer master have been activated, and when changes are made to the Supplier/Customer master, the system prompts for confirmation of these sensitive fields. However, the system is still allowing Purchase Order (PO) / Sales Order (SO) creation even if the changes to the Supplier/Customer master fields have not been approved.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Activate the dual control sensitive fields for the vendor master.
- Make changes to the Supplier/Customer master.
- Notice that the system prompts for confirmation of the sensitive fields by another business user.
- Observe that the system allows PO/SO creation even if the changes in the Supplier/Customer master fields have not been approved.
Cause
The changing of sensitive fields only blocks the changed account for automatic payment run but not for manual payments. This behavior is due to the fact that the affected account should not be blocked for payment generally, but should be blocked only for inadvertent payments (e.g. during automatic payment run).
Resolution
- Confirmation of changes on sensitive fields in Supplier/Customer master data is required during automatic payment run and cheque printing. There is no need to confirm the Supplier/Customer changes during invoice posting/manual payment.
- The system only checks unconfirmed changes if online payments with forms (for example outgoing checks) are created during manual process. This is not the case in "normal" manual posting and clearing transactions, so that unconfirmed changes are not checked.
Keywords
SAP S/4HANA Cloud Public Edition, Vendor Master, Dual Control Sensitive Fields, Approval Process, PO Creation, Automatic Payment Run, Manual Payments, Unconfirmed Changes, Invoice Posting, Manual Payment. , KBA , LO-MD-BP-2CL , Business Partners for Public Cloud , Problem
SAP Knowledge Base Article - Public