Symptom
- In View mode, the comments do not load, however, in Edit mode, the comments load and remain visible when toggling back to View mode.
- And if exit the story and return back to it in View mode, the comments not load.
Environment
SAP Analytics Cloud Enterprise 2024.21.11
Reproducing the Issue
- Open the story - story filter/optimized
- The issue will occur in the view mode and the comments won't load
- Or open the story in edit mode, then open view mode in a new tab
- The issue persists
- Open the prior version where the comments loaded fine in View mode: page filter/classic
Cause
Dimension hierarchy information for Page and Story Filters are not persisted when story is converted to optimized mode.
Resolution
Add a Input Control with the time period or add a comment filter in the Builder Panel with the time period.
See Also
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (video)
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (blog)
- SAP Analytics Cloud - Enterprise Readiness
- 2539529 - How can I get deleted objects restored in SAP Analytics Cloud?
- SAP Cloud Trust Center - Learn more about our cloud security, trust, compliance and services.
- 2781338 - Is it possible to move their content from the Preview tenant to Production or vice versa in SAP Analytics Cloud (SAC)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
comments aren't working, sac, do not load, view mode, cloud analytics, widget, optmized, classic , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public