3557527 - Event Reason Changes After Updating Job Information in SAP SuccessFactors Employee Central Payroll (Import and Integration)

• The event reason changes unexpectedly after updating job information.
• When updating data from custom MDF to job information and compensation information, the issue happens only for the job information record.
• The event reason mentioned during the workflow changes after approval for job information, but remains correct for compensation information.
• The issue is reproducible through both integration center and import, with no workflow triggered for updating event reason.

SAP SuccessFactors - HCM Suite 

Integration Reproduction:

1. Set up an integration to update data from custom MDF to job information and compensation information.
2. Provide the default value for the integration.
3. Run the workflow and observe the event reason mentioned.
4. After approval, check if the event reason for job information changes while it remains correct for compensation information.

Import Reproduction:

1. Fill the Job History template with position and Pay Grade change for an employee.
2. Create a Rule trace before the import and import via Incremental Load
3. Check the profile and the Rule Trace - Job Information record shows a different Event Reason that was set in the import file and no rule has action 'SET' for event reason value.
4. When reaching backend logs for the import you can find the message "There is no Event Reason Derivation enabled. So event reason is set from parameter " before the unwanted Event Reason taking place in the record.

The issue is a misconfiguration in Position Management Settings for the Import tab - the "Execute Job Relationship Sync" is set to NO.

Once no sync is enabled to run after the import of a Position change, system will use a default value previously configured in the same tab.

1. Check the Follow-Up Processes After Job History Import | SAP Help Portal for configuring options under 'Job Relationship Sync'
2. Set Admin Center > Position Management Settings > , on the Import tab, the "Execute Job Relationship Sync" to YES and reproduce the process.

For reference please see also 2257064 - Employee Central - Business Rule Execution Log - SAP for Me 

SAP SuccessFactors, Employee Central Payroll, event reason, job information, compensation information, integration, workflow, approval, import, API Upsert, EKPO-UMSON, Invoice Indicator, free item indicator, condition tab, document type NB*, document type UB. , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions