3557920 - Lead Contact Information Missing in the Data Source for Inactive Contacts

 Lead Contact Information Unavailable in the Data Source 

SAP Cloud for Customer

 1. Navigate to the Business Analytics work center.

 2. Select the Design Data Source work center view.

 3. Search for and open the Lead data source.

 4. Add the "Main Contact" field to the view.

 5. Verify that the value appears in the "Main Contact" field.

 6. Search and preview the data source.

 7. Attempt to select a contact.

 8. Observe that no results are displayed for the Contact field. 

The data source retrieves only active contacts, which are visible and accessible in the Contact UI. Inactive contacts, such as those in the Lead stage or not yet converted, are excluded from the data source. Once a Lead is converted into an Account, Contact, or Opportunity, its status changes to active, making it accessible in the relevant data sources moving forward. 

Convert the Lead into an active record, such as an Account, Contact, or Opportunity.Once the Lead is converted, the contact's status will change to active. Access the contact in the relevant data source after the status update. 

Lead Management, Data Source, Active Contacts, Inactive Contacts, Business Analytics, Contact UI, Lead Conversion, Account, Opportunity, Main Contact Field, Design Data Source, Preview Data Source, Contact Selection. , KBA , LOD-CRM-LM , Lead Management , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions