SAP Knowledge Base Article - Public

3558109 - Unified Data Model: AI-Assisted Job Skills - Error During Resume Upload in Skill Matching Component - Recruiting Marketing

Symptom

  • An error occurs when attempting to use AI skill matching from Job Advertisement or Search results.
  • The error appears during the resume upload process, regardless of the file type used.
  • The error message displayed is "There is an issue examining your resume. Please try again."

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Visit the RMK Career Site
  2. Click on Search
  3. Attempt to upload a resume in the Skill matching component
  4. The error message "There is an issue examining your resume. Please try again." appears

Cause

There are trailing spaces in the RMK Portal URL and RMK Job Search URL values. 

Resolution

  1. Navigate to Provisioning > Configure Recruiting Marketing Datacenter URL
  2. Check the values of the URLs. Make sure the values are correct based on Recruiting Marketing Data Center URLs
  3. Check and remove any trailing spaces at the end of the URL.

See Also

Keywords

AI skill matching, Job Advertisement, Search results, resume upload, error, SAP SuccessFactors Recruiting Marketing, issue examining resume, unify, UDM , KBA , LOD-SF-RMK-CSB-SEA , Search settings, search results , Problem

Product

SAP SuccessFactors Recruiting all versions