3558179 - Getting <INTERNAL_SYSTEM_HOSTNAME>'s server IP Address could not be found

• A content federation between Work Zone and an on-premise S/4 system via cloud connector was setup;
• Content was successfully federated into Work Zone;
• When accessing the federated apps in Work Zone, users are getting a blank screen with the below error message:
  <INTERNAL_SYSTEM_HOSTNAME>'s server IP Address could not be found
• In network trace a the last call to the application results in net::ERR_NAME_NOT_RESOLVED. Example:
  <INTERNAL_SYSTEM_HOSTNAME>:<PORT>/sap/bc/ui2/flp/ui5appruntime.html?sap-ui-app-id...
• Initial call to application is done correctly using Cloud Connector but results in a 302 redirect. Example:
  <PROTOCOL>://<WORK_ZONE_TENANT_HOSTNAME>-sapdelim-<RUNTIME_DESTINATION>.launchpad.cfapps.<DATACENTER>.hana.ondemand.com/sap/bc/ui2/flp/ui5appruntime.html?sap-ui-app-id...&approuterAuthCode=<APPROUTER_AUTH_CODE>
  
• Call is redirected to the same URL, but without the &approuterAuthCode=<APPROUTER_AUTH_CODE> parameter. This call returns 200 OK.
• Checking the contents of the response the following can be found:
  <form id="LOGIN_FORM" class="loginForm" name="loginForm" action="<PROTOCOLL>&#x3a;&#x2f;&#x2f;<INTERNAL_SYSTEM_HOSTNAME>&#x3a;<PORT>&#x2f;sap&#x2f;bc&#x2f;ui2&#x2f..
  

• SAP Business Technology Platform
• SAP Build Work Zone, standard edition
• SAP Build Work Zone, advanced edition
• SAP Workflow

net::ERR_NAME_NOT_RESOLVED 404 not found internal intranet not exposed gray screen blank screen  , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON , Cloud to On-premise Connectivity service , EP-WZ-SM-ADM , Site Manager which provides site administration capabilities , Bug Filed