3558192 - Supported Event Types in Signal API for Service Cloud Version 2

As outlined in SAP Documentation, Signal Service API aims to integrate external systems via REST API call and provide relevant signals to Customer Insights.

Customer Insights service exposes APIs to receive signals from external systems and you can call the API from any external system that provides signals.

Within the available Attributes of Signal Service API you want to know in particular for Event Type, what are the supported event types and/or its usability.

Attribute: eventType  

Description: Generic Signals support most event types.

It’s a POST request, to essentially push any third-party signals to Sales and Service Cloud Version 2.

The eventType attribute in signal payload which is currently not used.

It was introduced with the idea that in the future when we have integration with AutoFlow, this eventType value can be used to trigger some downstream processing.

Reference: https://help.sap.com/docs/CX_NG_SVC/56436b4e8fa84dc8b4408c7795a012c4/9b80de6187d845139d6f882292a3dfc6.html

Signal Service API;eventType; cns , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Bug Filed