SAP Knowledge Base Article - Public

3558207 - Unable to Enable or Disable User Editor Content for Email Notifications at Item level -SAP Successfactors Learning 2411

Symptom

When admin trying to edit the option 'Use Editor Content when sending email notification' under the Notification tab for an item, it does not allow to check and sends back to the first selection.

Environment

SAP SuccessFactors Learning 2411

Reproducing the Issue

  1. Navigate to Learning Administration > Look for an item > Go to the Email Notification tab.
  2. Try to enable the user editor.
  3. Attempt to select any option beside 'Edit the Class Cancellation Email Notification for the Item'. The navigation will always return back to the top without any modification.

Cause

This is a defect.

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Workaround

  1. Navigate to System Administration > Manage Email > Email Notification Templates.
  2. Look for the target email template.
  3. Go to the Message tab.
  4. Check or uncheck 'Use Editor Content When Sending Email Notification'.
  5. Apply changes.

Keywords

Notification, User Editor, Email Notification Template, Manage Email , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Bug Filed

Product

SAP SuccessFactors Learning 2411