SAP Knowledge Base Article - Public

3558508 - The Superannuation Standard Choice form for AUS is prepopulating the date in the USA format - Onboarding

Symptom

  • The Superannuation Standard Choice form for AUS is prepopulating the date in the USA format (MM/DD/YYYY) instead of the expected AUS format (DD/MM/YYYY).
  • This issue occurs when DocuSign is used for the form.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the Superannuation Standard choice form for AUS.
  2. Observe that the date is prepopulated in the USA format (MM/DD/YYYY).

Cause

It has been observed that DocuSign is being used, and the signature date format is controlled within the DocuSign application itself.

Resolution

1. Login to DocuSign Account
2. Go to 'My Preferences'
3. Click Regional Settings
4. Select the desired date format.

Keywords

AUS, Compliance Form, Date Format, DocuSign, Superannuation Standard choice form, Onboarding 2.0, Onboarding, OBX , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2405