Symptom
- User with multiple employments is purged and needs to be reactivated.
- Data Retention Time Management soft purges the user which would keep the purged user's record in the USERS_SYSINFO table. Reactivating purged users with multiple employments fails.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Purge the user having multiple assignments using DRTM Master Data Purge.
- Reactivate the user using Basic Import.
- The Basic Import is successful however, the user is not reactivated on the instance.
Cause
- The user to be reactivated has multiple employments
- The user has Global Assignments (GA)/Concurrent Employments (CE) condition.
Resolution
1. If a person only has one employment, the Basic Import job can re-active soft purge user for this condition.
-> To reactivate the purged user with one employment, you can refer the KBA: 2392094 - Re-activate a Purged User Via Employee Import Feature - SAP for Me
2. If a person has multiple employments, Basic Import job can't help to re-active the soft purged employment for this person.
-> We can check for if the user has Global Assignments (GA)/Concurrent Employments (CE) condition through Data Inspector Tool. Select the Entity as Table_EMP_EMPLOYMENT_INFO and define filter criteria as Person ID. To get more details regarding Global Assignments (GA), please refer the KBA: 2318799 - Employee Central - Global Assignments FAQ - SAP for Me
-> We should hard purge this person using the System Identifier Purge and then re-create this person's employment.
-> KBA which can be used to hard purge the user: 2392076 - User Permanent or Hard Purge feature - SAP for Me
See Also
Keywords
Reactivate User, Multiple Assignments, Purge, Reactivate , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem