SAP Knowledge Base Article - Public

3558538 - Reactivating Purged User with Multiple Employments Not Working

Symptom

  • User with multiple employments is purged and needs to be reactivated.
  • Data Retention Time Management soft purges the user which would keep the purged user's record in the USERS_SYSINFO table. Reactivating purged users with multiple employments fails.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Purge the user having multiple assignments using DRTM Master Data Purge.
  2. Reactivate the user using Basic Import.
  3. The Basic Import is successful however, the user is not reactivated on the instance.

Cause

  • The user to be reactivated has multiple employments
  • The user has Global Assignments (GA)/Concurrent Employments (CE) condition.

Resolution

1. If a person only has one employment, the Basic Import job can re-active soft purge user for this condition.

-> To reactivate the purged user with one employment, you can refer the KBA: 2392094 - Re-activate a Purged User Via Employee Import Feature - SAP for Me 

2. If a person has multiple employments, Basic Import job can't help to re-active the soft purged employment for this person.

-> We can check for if the user has Global Assignments (GA)/Concurrent Employments (CE) condition through Data Inspector Tool. Select the Entity as Table_EMP_EMPLOYMENT_INFO and define filter criteria as Person ID. To get more details regarding Global Assignments (GA), please refer the KBA: 2318799 - Employee Central - Global Assignments FAQ - SAP for Me 

-> We should hard purge this person using the System Identifier Purge and then re-create this person's employment.

-> KBA which can be used to hard purge the user: 2392076 - User Permanent or Hard Purge feature - SAP for Me

See Also

Keywords

Reactivate User, Multiple Assignments, Purge, Reactivate , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors Platform 2411