SAP Knowledge Base Article - Public

3558953 - Delayed disqualified emails not sent for candidates moved to disqualified status via OData API

Symptom

Delayed disqualified emails for candidates moved to a disqualified status via OData API are not being sent since January 3rd, 2025.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. A status triggered email is configured for a disqualified status.
  2. In Manage Recruiting Settings ->  Delay Emails to Disqualified Candidates (in hours) is ENABLED
  3. A candidate applies to a position.
  4. The candidate is moved to the disqualified status by OData API.
  5. No status triggered email is sent to the candidate.

Cause

Engineering are currently investigating the root cause of this issue and this KBA will be updated once this established.

Resolution

This is a known issue, currently being investigated by our Engineering and Operations team.
 
There is a workaround available to have the email sent to candidate immediately and this will help to reduce the number of affected candidate who are not receiving any disqualification email as candidates will now receive the email immediately.
 
1. Disable the setting "Delay Emails to Disqualified Candidates (in hours)" in Manage Recruiting Settings
2. The disqualification email will be sent immediately to the candidate.
 
Please note that by disabling this setting, all future disqualified candidates will begin to receive the status triggered email immediately, this includes candidates who were manually disqualified, automatically disqualified by the system or moved to the disqualified status by OData API.
 
This workaround will not affect affect previously disqualified candidates who did not receive the email but it will help to reduce the future number of affected candidates from increasing,
 
Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

Keywords

E-mail; disqualify; status; delayed, odata api, status triggered, email, rejection, interface, sfapi, INC10728319 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions