SAP Knowledge Base Article - Preview

3559005 - Expected Value Not Updated When Creating an Extension Scenario from Account to Ticket via Emails

Symptom

When you create an Extension Field that extends a value from Account to Ticket via Extension Scenario, the expected value does not reflect the update.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2411

Keywords

Extension Field, Extension Scenario, Email, Ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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