SAP Knowledge Base Article - Preview

3559015 - Prevent Cross-Site Tracking Customer Data Cloud

Symptom

Issue Description:

When users tap a button on screen-sets while using Safari on iOS devices, the application may exit unexpectedly under certain conditions.

  • Devices Affected:

    • iOS version 15 or later
    • Safari version 604.1 or later

  • Symptoms:

    • Normal behavior is observed when Safari's "Prevent Cross-Site Tracking" is turned off.
    • Abnormal exits occur intermittently when "Prevent Cross-Site Tracking" is enabled.


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Environment

Devices

  • iOS Devices:
    • Version: 15 or later

Browser

  • Safari:
    • Version: 604.1 or later

Safari Settings

  • "Prevent Cross-Site Tracking": Enabled
    • Found under: Settings > Safari > Privacy & Security

Product

SAP Customer Data Cloud all versions

Keywords

Customer Data Cloud (CDC), Screen-sets abnormal exit, iOS Safari issue, Prevent Cross-Site Tracking, CNAME integration, Screen-sets button issue, Safari version 604.1 or later, iOS version 15 compatibility, Custom domain setup, CNAME record for CDC, Safari session management, SSL certificate for custom domain, Third-party cookies workaround, Gigya custom domain, , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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