SAP Knowledge Base Article - Public

3559047 - Error 'An error occurred. Please create an incident on component CA-TS-S4' inside app Application Jobs

Symptom

Job Email Notification for Timesheet Approvers from app 'Application Jobs' fails with error message An error occurred. Please create an incident on component CA-TS-S4.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open app Application Jobs;
  2. Select Email Notification for Timesheet Approvers in the 'Job Template Name' field;
  3. Click on Create;
  4. Fill the mandatory fields and confirm the job scheduling;
  5. Notice that the job will fail, with error message An error occurred. Please create an incident on component CA-TS-S4.

Cause

A possible cause for this error is the Since field not being provided during the job creation.

Similarly, the job would also results in an error if the date provided in the Since field was equal (or higher) than the date when the job was created.

Resolution

It is necessary to insert a date on the Since field, during the job configuration. In addition, this date should be lower than the date of job creation.

See Also

Further information regarding this job can be found in the following link: SAP Help Portal - Job for Sending Email Notifications to Timesheet Approvers for Pending Time Entries.

Keywords

S/4HANA Cloud, timesheet, job, schedule, error, application jobs, notification, approvers, email notification for timesheet approvers, an error occurred, please create an incident on component ca-ts-s4, since , KBA , CA-TS-S4 , Cross Application Timesheet in S/4HANA , BC-SRV-APS-APJ , Catalog based application job , Problem

Product

SAP S/4HANA Cloud Public Edition all versions