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3559053 - Error 941 followed by 6103 and a signal 11 at pss_init which make ASE unresponsive - SAP ASE

Symptom

  • The ASE errorlog reports error 941 which is immediately followed by error 6103
  • Some time later (hours) a signal 11 in a pss funtion is seen
  • Which then causes the listener to terminate making ASE server unresponsive

  • Below an overview of typical errors and stack functions

  1. Error 941 with a stack trace sequence

    Error: 941, Severity: 20, State: 1
    Illegal database context operation.
    ...
    lasterror = 941

    with stack including

    closedb
    s_cleanframe

  2. Error 6103 

    Error: 6103, Severity: 17, State: 1
    Unable to do cleanup for the killed process; received Msg 941. 


  3. A signal 11 in a 'pss' function, most likely pss_init, which may be a considerable amount of time (hours) later

    Address 0x00000001032cc4c4 (pss_init.fdpr.chunk.4+0x148), siginfo (code, address) = (50, 0x00000000deadbabe)
    Current process (0x272f1398) infected with signal 11 (SIGSEGV)

    lasterror = 0 ...

    with a stack including

    pss_init
    pss_alloc
    spawn_conn_hdlr
    listener

  4. Finally resulting in the listener terminating that makes ASE unresponsive:

    Listener with protocol tcp, host XXXXXX, port 5000 has been terminated due to timeslice error. You can start a new listener on the same port.


    Read more...

    Environment

    Adaptive Server Enterprise (ASE) 16.0 SP03 & SP04

    Product

    SAP Adaptive Server Enterprise 16.0

    Keywords

    closedb.fdpr.chunk , s_cleanframe.fdpr.chunk , s_cleanframe.fdpr.chunk.8+0xa4() , closedb.fdpr.chunk.4+0x2c() , pss_init.fdpr.chunk.4+0x148() , pss_alloc+0x40() , spawn_conn_hdlr+0x100() , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Known Error

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