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3559070 - The database connection with database user SAPHANADB cannot be set up. Check that the database is online and the password of user SAPHANADB is correct

Symptom

Planning/doing an installation or system copy of SAP System based on SAP NetWeaver/SAP S/4HANA, HANA Platform with Software Provisioning Manager (SWPM, SAP Note: 16800452568783).

In log file sapinst_dev.log, there is message as below:

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TRACE      <date> <time> (<user>/sapinst) (startInstallation) [SLPGuiEngine.cpp:214] SLPGuiEngine::showMessageBoxHandleButtonImpl()
The database connection with database user SAPHANADB cannot be set up. Check that the database is online and the password of user SAPHANADB is correct.

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Environment

  • OS independent.
  • HANA Database.

Product

SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA 2020

Keywords

SAPHANADB, System Copy, Standard system, Distributed system, Refresh or Move Database Instance , KBA , BC-INS-SWPM , Installation with Software Provisioning Manager , HAN-LM-INS-SAP , Installation of SAP Systems on HANA , Problem

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