SAP Knowledge Base Article - Public

3559139 - BPE error "jobRelations failed: relUserId is invalid" when initiating Onboarding from Recruiting - Onboarding

Symptom

Initiate onboarding from recruiting but candidate is not visible in ONB dashboard.

If check To-do bar > Business Process tile, will see error:

  • An error occurred while saving the HRIS data for the user XXXX due to the following reason: {"responsePayload":[{"userSysId":"XXXX","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"jobRelations failed: relUserId is invalid"}]}]}.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding from recruiting
  2. Go to To-do bar > Business Process tile
  3. See error: "jobRelations failed: relUserId is invalid"

Cause

Hiring Manager value is not maintained in RCM side, or the user id is not available.

Steps to check:

  1. Go to provisioning > Suite Integration page > check candidate's RCM values
  2. "jobRelationsInfo.[hr manager].rel-user-id": {"EntityRecordFieldValue": {"rawValue": "null", "localizedValue": "null", "rawObject": "null"}} , 

Resolution

  1. Go to Recruiting > candidate's Job Requisition
  2. Update the Hiring Manager value with an active user id
  3. Go to To-do bar > Business Process tile
  4. Restart the task

Keywords

SAP, SuccessFactors, Onboarding, RCM, rel-user-id, hr manager, Business Process , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions