SAP Knowledge Base Article - Public

3559236 - Error "The refund can only be created with reference to an invoice" in SAP S/4HANA Cloud Public Edition

Symptom

Encountering the error "The refund can only be created with reference to an invoice" when attempting to create a return order with reference to a sales order that enabled digital payment. 

Environment

SAP S/4HANA Cloud Public Edition

Cause

Considering the legal risks, it is not supported to create a return order referring to a sales order that enables digital payment. If a refund is processed by referring only to a sales order that enables digital payment, the preceding sales order process may be incomplete (for example, having only a sales order without a generated billing document).

Resolution

Considering financial security and potential legal risks, it is recommended to refer to the subsequent billing document of the sales order when creating a return order. 

Keywords

Error, The refund can only be created with reference to an invoice, Return order, Reference, Refer to sales order enable Digital payment is not allowed, Sales order, Invoice, SAP S/4HANA Cloud Public Edition, Legal risks, Digital payment, Billing document , KBA , SD-SLS-API-2CL , API (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions