SAP Knowledge Base Article - Public

3559360 - Incorrect document appearing on E-verify step - Onboarding

Symptom

Candidate have selected a list A document during I-9 process, but on E-verify step, the label of the field is "I-94 number"

Environment

SAP SuccessFactors Onboarding

Cause

Known issue

Resolution

This is a known issue, and engineering team is aware.

Alien number and I-94 are with the same label, adding the Alien number instead of the I-94 number, will work and candidate can move forward.

ETA for the fix is 2505, disclaimer applied.

Keywords

EVF, i9, document, listb, lista, listc, everify , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions