SAP Knowledge Base Article - Preview

3559506 - Efforts replicated from FSM to C4C ticket relate to wrong serial ID in ticket

Symptom

You have integrated FSM and C4C and for this scenario, users are releasing efforts from FSM into C4C which are shown as ticket items on C4C side. The ticket contains 2 products / serial IDs. The expectation is that one item will be linked to the first serial ID, and the second will be linked to the second serial ID. 

However, both efforts / items are linked to the first serial ID.


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Environment

  • SAP Cloud for Customer
  • SAP FSM integration

Product

SAP Cloud for Customer core applications 2411

Keywords

ticket, serial ID, product, item, equipment, effort, fsm, integration, service, replication , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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