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SAP Knowledge Base Article - PublicSymptom
While searching for any archived ticket, you cannot find it using OData.
Environment
SAP Cloud for Customer
Reproducing the Issue
Try to find any archived ticket using OData.
Cause
Archives are stored on an external storage system, which users cannot access directly. Instead, the data can only be accessed through the archiving search function.
Resolution
This is the expected system behavior.
The only way to access archived tickets is from archiving search.
See Also
Keywords
OData, Tickets, Archive , KBA , LOD-CRM-SRP-API , Ticket API & Odata , How To
Product
SAP Cloud for Customer core applications 2411
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