SAP Knowledge Base Article - Public

3560027 - Career site SSL Notifications Issues - Recruiting Marketing

Symptom

  • Issue 1: SSL due to expire but notifications are not sent
  • Issue 2: SSL installed but system still sends expiry notifications and expiry popup appears in CSB 

Environment

Certificate Renewal, IP Address, Domain

Reproducing the Issue

Issue 1

  1. Install SSL in production
  2. Wait for SSL to near expiry date
  3. Observe that no expiry notifications are sent

issue 2

  1. Install new SSL 
  2. Observe that system still sends expiry notifications and expiry popup appears in CSB

Resolution

The issue was corrected and the correct dates are now retrieved by the system.
The expiry popup now appears only when the SSL is due to expire.

Note that the SSL notifications are only sent at set intervals (at 90 days, 60 days, 30 days, 7 days) so if all these time windows were missed due to the issue then the notifications will not be sent.
There is no retroactive sending of these notifications.
If alerts are still pending however, then they will be sent as expected.



Keywords

SSL, notifications, expiry, DC33, 68 production, popup, certificate renewal, IP address, domain. , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , Problem

Product

SAP SuccessFactors Recruiting all versions