Symptom
- Issue 1: SSL due to expire but notifications are not sent
- Issue 2: SSL installed but system still sends expiry notifications and expiry popup appears in CSB
Environment
Certificate Renewal, IP Address, Domain
Reproducing the Issue
Issue 1
- Install SSL in production
- Wait for SSL to near expiry date
- Observe that no expiry notifications are sent
issue 2
- Install new SSL
- Observe that system still sends expiry notifications and expiry popup appears in CSB
Resolution
The issue was corrected and the correct dates are now retrieved by the system.
The expiry popup now appears only when the SSL is due to expire.
Note that the SSL notifications are only sent at set intervals (at 90 days, 60 days, 30 days, 7 days) so if all these time windows were missed due to the issue then the notifications will not be sent.
There is no retroactive sending of these notifications.
If alerts are still pending however, then they will be sent as expected.
Keywords
SSL, notifications, expiry, DC33, 68 production, popup, certificate renewal, IP address, domain. , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , Problem