3560179 - [Known Error] Duplicate records were generated in Manage Data after completing Additional Data Collection - Onboarding

Duplicate records were generated in Manage Data after completing Additional Data Collection.

1. The candidate completed the custom object in Additional Data Collection step, and submitted it.
2. Go to manage data.
3. Search the custom object with candidate's user id.
4. There are two identical records.
5. Normally, there should be only one record per candidate.

This is a Known Issue.

After submitting Additional Data Collection, a success popup is opened. If the user presses Esc, the dialog closes and the submit button is enabled again. The user can then resubmit the already submitted form.

The fix for this issue is planned to be deployed on 1H 2025 release (b2505).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

No workaround

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

OBX-36894, additional data collection, custom object, duplicate object, duplicate records, two records , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem