SAP Knowledge Base Article - Public

3560207 - Unable to Save Ratings in Interview Central Post Talent Intelligent Hub Migration (500 Internal Server Error) - Recruiting Management

Symptom

  • Unable to save ratings in Interview Central post Talent Intelligent Hub Migration.
  • A 500 Internal Server Error is received in browser console.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

Interview Central:

  1. Go to Recruiting > Interview Central
  2. Click Rate Now
  3. Provide ratings
  4. Click Save or I'm done
  5. Nothing happens

Troubleshooting - Browser Console:

  1. Right-click on the interview assessment page and select 'Inspect'.
  2. It opens the browser developer tool.
  3. Go to the 'Console' tab.
  4. Try to save the ratings in Interview Central.
  5. A 500 internal server error is displayed - https://<Application Url>/rest/recruiting/interview/v1/assessments 500 (Internal Server Error)

Cause

The Job Profile Builder migration (JDM to JPB migration) is not completed.

Resolution

Please complete Job Profile Builder migration. If any error is encountered with the Job Profile Builder migration, please address the error first.

To verify if Job Profile Builder migration is completed, follow these steps:

  1. Go to Admin Center > Check Tool > System Health tab.
  2. In the 'Area' dropdown, select 'Job Profile Builder'.
  3. Click Go.
  4. From the result, select 'Job Profile Builder migration successful. (JPBEnabledAndMigrationCheck)'.
  5. Run checks.

Address errors with the Job Profile Builder migration:

For any assistance with the Job Profile Builder migration, raise a Support case with the component LOD-SF-TIH-JPB (Job Profile Builder).

  1. Run the Check Tool for all prerequisites as described in the 'Data Validation for Talent Intelligence Hub in Check Tool' section of KBA 3328015 - Migrating Job Profile Builder Data to Talent Intelligence Hub.
  2. Address all errors detected by the Check Tool.
  3. Complete the Job Profile Builder migration.

If both Job Profile Builder migration and Talent Intelligent Hub migration are successfully completed:

After the Job Profile Builder migration is completed, the system will generate a mapping entry for each competency. Users will be able to save ratings in Interview Central.

If the issue persists, raise a Support case with the component LOD-SF-RCM-JOB (Recruiting Management) and provide the KBA number 3536526 - Recruiting Issues Post JDM/JBP/TIH Migrations - Recruiting Management.

It is recommend to include the following details when reporting the Support case.

  1. Company ID
  2. Support access
  3. Proxy as (Interviewer)
  4. Job Req ID
  5. Candidate name
  6. Affected competency names (if the issue only occurs to certain competencies)
  7. Steps to reproduce the issue

 - Support troubleshooting steps:

1. In Interview Central, obtain the affected competency names.

2. In Manage Talent Intelligence Hub, obtain the 'wsmId' for the competency name.

  1. Go to Manage Talent Intelligence Hub.
  2. Search by the competency name.
  3. Check the ID column (Click the Gear button to add this column if it is hidden). *The ID represents the wsmId.

3. In Manage Data > JdmJpbMappingEntity, verify if the mapping entry is created.

  1. Go to Manage Data
  2. In the 1st dropdown, select 'JdmJpbMappingEntity'
  3. In the 2nd dropdown, type the ID obtained at the previous step.
  4. Verify if there is a match for the wsmId. *The mapping entry may not exist if there is an issue.

See Also

Keywords

JDM, JPB, TIH, RCM, migration, Job Profile Builder, Job Description Manager, Talent Intelligence Hub, Recruiting, Job Requisition, Check Tool, Competency, Interview Central, Rating , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-TIH-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Recruiting all versions