SAP Knowledge Base Article - Preview

3560375 - Product layout configuration preview issue when having a quote open in another browser tab

Symptom

  • If we open a quote in CPQ with a status where the 'Add Item' action is not enabled in the workflow, and then open Setup in a new browser tab, navigate to any Product, go to its Layout tab, and click on Configuration Preview, an error appears stating: "Add item action is not available in this status."
  • However, you have intentionally not set the 'Add Item' action for the user in the workflow for the specified status, as per the requirement.
  • But if we go to Load Quotes page, and not to any particular quote, and then click on Configuration Preview, we see no such error. 
  • You would like to know why the Configuration Preview button under Setup is not independent of any quote which is open in another tab.


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Environment

SAP SALES CLOUD CPQ

Product

SAP CPQ all versions

Keywords

Configuration Preview, Layout, browser, multiple tabs, 'Add Item' action, workflow, status, load quotes, quote, setup , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

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