Symptom
- If we open a quote in CPQ with a status where the 'Add Item' action is not enabled in the workflow, and then open Setup in a new browser tab, navigate to any Product, go to its Layout tab, and click on Configuration Preview, an error appears stating: "Add item action is not available in this status."
- However, you have intentionally not set the 'Add Item' action for the user in the workflow for the specified status, as per the requirement.
- But if we go to Load Quotes page, and not to any particular quote, and then click on Configuration Preview, we see no such error.
- You would like to know why the Configuration Preview button under Setup is not independent of any quote which is open in another tab.
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Environment
SAP SALES CLOUD CPQ
Product
SAP CPQ all versions
Keywords
Configuration Preview, Layout, browser, multiple tabs, 'Add Item' action, workflow, status, load quotes, quote, setup , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
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