SAP Knowledge Base Article - Public

3560442 - The Onboarding Dashboard's enhanced filters are not working for candidates with a "Due Today" or "On Schedule" status - Onboarding

Symptom

  • When using the enhanced filters on the ONB Dashboard (department, division, location):
    • Candidates whose Data Collection status is "Due Today" or "On Schedule" do not appear.
    • Candidates with a status of "Overdue" or "Completed" appear.

Environment

Product version: SAP SuccessFactors HXM Core 2411
Product: Onboarding

Reproducing the Issue

  1. Go to the Onboarding Dashboard.
  2. Try to filter candidates with the "On Schedule" or "Due Today" status by department, division, or location.
  3. No candidates are displayed.

Cause

The ???ONBOARDING2_SYNC_USER_EXTENDED_INFO_JOB??? is not currently scheduled to run as a recurring job in provisioning.

Resolution

The ???ONBOARDING2_SYNC_USER_EXTENDED_INFO_JOB??? should be scheduled to run periodically.

Keywords

Enhanced Filter, Onboarding Dashboard, On Schedule, Due Today, Filter, OBX, Onboarding, Onboarding 2.0 , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions