Symptom
- When using the enhanced filters on the ONB Dashboard (department, division, location):
- Candidates whose Data Collection status is "Due Today" or "On Schedule" do not appear.
- Candidates with a status of "Overdue" or "Completed" appear.
Environment
Product version: SAP SuccessFactors HXM Core 2411
Product: Onboarding
Reproducing the Issue
- Go to the Onboarding Dashboard.
- Try to filter candidates with the "On Schedule" or "Due Today" status by department, division, or location.
- No candidates are displayed.
Cause
The ???ONBOARDING2_SYNC_USER_EXTENDED_INFO_JOB??? is not currently scheduled to run as a recurring job in provisioning.
Resolution
The ???ONBOARDING2_SYNC_USER_EXTENDED_INFO_JOB??? should be scheduled to run periodically.
Keywords
Enhanced Filter, Onboarding Dashboard, On Schedule, Due Today, Filter, OBX, Onboarding, Onboarding 2.0 , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
SAP SuccessFactors Onboarding all versions