Symptom
Unable to schedule publication for a story with non-SAC users in SAC
Environment
SAP ANALYTICS CLOUD - 2024.21.8
Reproducing the Issue
- Login to SAC.
- Schedule a publication for a story
- Navigate to Calendar and select event.
- Under publication tab, navigate to View Details > View 1 > Non-SAC Users > Delivery Status
Notice the error in email section - 'Could not deliver publication due to an error '
Cause
The domain of the email id selected to send publication is categorized as malware on https://urlfiltering.paloaltonetworks.com/query/ due to which the domain is block-listed in the service.
Resolution
The domain owner needs to request the unblock of the domain on https://urlfiltering.paloaltonetworks.com/query/ and then create a case under LOD-ANA-SCH component so the domain can be unblocked from SAP services.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
Note: Add relevant text or warning/error messages to the text search field to filter results. - SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
publication scheduling, non-SAC users, email delivery error, malware domain, domain unblock request , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem