SAP Knowledge Base Article - Public

3560446 - Unable to schedule publication for a story with non-SAC users in SAP Analytics Cloud (SAC)

Symptom

Unable to schedule publication for a story with non-SAC users in SAC

Environment

SAP ANALYTICS CLOUD - 2024.21.8

 

Reproducing the Issue

  1. Login to SAC.
  2. Schedule a publication for a story
  3. Navigate to Calendar and select event.
  4. Under publication tab, navigate to View Details > View 1 > Non-SAC Users > Delivery Status

    Notice the error in email section - 'Could not deliver publication due to an error ' 

Cause

The domain of the email id selected to send publication is categorized as malware on https://urlfiltering.paloaltonetworks.com/query/ due to which the domain is block-listed in the service.

Resolution

The domain owner needs to request the unblock of the domain on https://urlfiltering.paloaltonetworks.com/query/ and then create a case under LOD-ANA-SCH component so the domain can be unblocked from SAP services.

See Also

Keywords

publication scheduling, non-SAC users, email delivery error, malware domain, domain unblock request , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

Product

SAP Analytics Cloud 1.0