SAP Knowledge Base Article - Public

3560482 - Error Message "Error Internal Error" displays when attempting to create an attribute in Talent Intelligence Hub

Symptom

  • Attempt to create an attribute or edit a behavior in Manage Talent Intelligence Hub
  • System displays an error message: "Error Internal Error"
  • Attribute is not created or the behavior cannot be edited.

Environment

SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

  1. Attempt to create an attribute or edit a behavior in Manage Talent Intelligence Hub
  2. System displays an error message: "Error Internal Error"
  3. Attribute is not created or the behavior cannot be edited.

Cause

This is a known data issue.

Resolution

A script can be run to correct the data, please raise a ticket with LOD-SF-TIH-LIB

Please provide the following details for investigation:

  • Screenshot of the error message
  • Confirmation if this affects some or all attribute types, list affected attributes
  • Does the issue occur with all languages
  • Using F12 to open the Developer Console, please replicate the error and export the Network Logs and attach to the case.

Keywords

TIH, attributes, talent intelligence hub, attribute library, Error Internal Error, Internal, behavior, update, edit, error, talent , KBA , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , Problem

Product

SAP SuccessFactors HCM Suite 2505