3560482 - Error Message "Error Internal Error" displays when attempting to create an attribute in Talent Intelligence Hub

Error message "Error Internal Error" is displayed when creating or editing an attribute in Manage Talent Intelligence Hub.

SAP SuccessFactors Talent Intelligence Hub

1. Attempt to create an attribute or edit a behavior in Manage Talent Intelligence Hub
2. System displays an error message: "Error Internal Error"
3. Attribute is not created or the behavior cannot be edited.

This is caused by imported attributes using same system’s auto-generated sequences as IDs.

When importing Attribute/Tag/AttributeType/Behavior data, and providing external IDs in the same format, by manually incrementing the sequence number, this leads to conflicts because the database will eventually try to generate the same sequence number again when trying to create the record in Manage Talent Intelligence Hub. As a result, a unique constraint violation occurs when inserting new records.

A script can be run to correct the data, please raise a ticket with SAP Technical Support under component LOD-SF-TIH-LIB.

Providing the following details for investigation:

• Screenshot of the error message
• Confirmation if this affects some or all attribute types, list affected attributes
• Does the issue occur with all languages?
• Using F12 to open the Developer Console, please replicate the error and export the Network Logs and attach to the case.

To avoid this data issue, when importing entities, do not use external IDs in the following reserved formats:

• Attribute → 101-XXXX
• Behavior → 102-NNNN
• AttributeType → 104-AAAA

Instead, please use your own unique identifiers that do not mimic the system’s auto-generated sequences.

TIH, attributes, talent intelligence hub, attribute library, Error Internal Error, Internal, behavior, update, edit, error, talent, WSM-29524 , KBA , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , Problem