SAP Knowledge Base Article - Preview

3560516 - WEB UI unresponsive after upgrade

Symptom

Following an upgrade or release a note to the production system, any of the following symptoms may be encountered :

  • Blank page.
  • Freeze screen after selecting the business role.
  • WEB UI Application does not open.

On the console the following errors can be seen:

  • Uncaught ReferenceError: thtmlbUtil is not defined:



Disclaimer: Image data in this KBA is from SAP internal systems. Any resemblance to real data is pure coincidence.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA 
  • SAP Solution Manager

Product

SAP Customer Relationship Management all versions ; SAP S/4HANA all versions ; SAP Solution Manager all versions

Keywords

SAP, CRM, WebUI, WEBCUIF, Fiori, javascript ../thtmlb_scripts/scripts.js, system upgrade, ReferenceError, thtmlbUtil, Uncaught Reference Error , KBA , CA-WUI-UI , User Interface , SV-SMG-SUP , Service Desk / Incident Management , Problem

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