Symptom
Following an upgrade or release a note to the production system, any of the following symptoms may be encountered :
- Blank page.
- Freeze screen after selecting the business role.
- WEB UI Application does not open.
On the console the following errors can be seen:
- Uncaught ReferenceError: thtmlbUtil is not defined:
Disclaimer: Image data in this KBA is from SAP internal systems. Any resemblance to real data is pure coincidence.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Solution Manager
Product
SAP Customer Relationship Management all versions ; SAP S/4HANA all versions ; SAP Solution Manager all versions
Keywords
SAP, CRM, WebUI, WEBCUIF, Fiori, javascript ../thtmlb_scripts/scripts.js, system upgrade, ReferenceError, thtmlbUtil , KBA , CA-WUI-UI , User Interface , SV-SMG-SUP , Service Desk / Incident Management , Problem
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