SAP Knowledge Base Article - Public

3560602 - How is Assigned the Exception Tasks

Symptom

This KBA explains the assignment rules for Exception tasks (how the system determines the responsible users). 

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Application and User Management work center.
  2. Go to Business Task Management view.
  3. Search for task ABC (ABC is the Exception task). 
  4. In 'Person Responsible: Multiple Persons', click in the hyperlink to check the users assigned. 

The task is assigned to user DEF. 

Why was the task assigned to user DEF? 

Examples of exception tasks: 

  • Solve Document Inconsistency in Invoice Request message referring to unknown Invoice XYZ Sent by Supplier

Cause

Users that are assigned to work center ITS_APPLICATIONUSERMANAGEMENT (Application and User Management) receives those Exception tasks. 

Resolution

System is working as expected. 

Keywords

Exception, Business User, Responsible User, Assignment, Solve Document Inconsistency in Invoice Request message,  , KBA , SRD-SRM-SI , Supplier Invoicing , How To

Product

SAP Business ByDesign all versions