SAP Knowledge Base Article - Public

3560606 - [New Learning Experience] Requests for Me: Looks like the data isn't loading

Symptom

At the user Learning Homepage, at the 'Requests for Me' section, there is an error:

"Looks like the data isn't loading.
Some content didn't load. Please try again later."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HCM > navigate to the Learning module >
  2. Make sure the 'New Learning Experience' is enabled >
  3. Look at the 'Requests for Me' section and notice the error >
  4. Enable the browser's Network logs, then click on the affected section's 'Retry' button >
  5. At the logs, the code says "NotAuthorized" and the message says "You do not have permission to perform this action." >
  6. However, the user's role has the 'Access Learning Plan' permission (Learning Administration > System Administration > Security > Role Management > role's record > Permissions tab).

Cause

The 'Requests for Me' section is showing up with this error even though the user is missing the 'Access Approvals' permission. The 'Requests for Me' section should not be showing at all if the user does not have this permission.

Resolution

Our Engineering team has investigated the scenario and the correction is planned to be delivered within the b2505 release version, as per the schedule available at Product Release & Road Map Information and Learning Validated SaaS Release Schedule.

To check the possibility to have the fix delivered sooner, a patch request has already been raised internally. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

Workaround:

To avoid the users from seeing the error "Looks like the data isn’t loading. [...]", the permission 'Access Approvals' can be added to the users' roles. Then, for users that are no approvers (that is, that have no approval requests submitted to their review), the section 'Requests for Me' will be hidden from them.

Notes:

To identify the users' roles, navigate to Learning Administration > People > Users > search for the user and open it's record > at the Details tab, search for the field named Role. Between (), is the role ID.

For more details on how to add permissions, please refer to the KBA 2497466 - Add Permissions to a Role.

The permission 'Access Approvals' does not change any functionality for the end user to request, deny, or accept approvals unless the users have older approvals pending. If the users did not have 'Access Approvals' permission but have pending approvals, they were never able to approve anything. If approvals are not being utilized, this will have no major impact to the system.

See Also

Keywords

sf, sfsf, lms, learning, user, ilx, new, experience, section, required, request, invest, card, task, assign, item, error, retry, permission, LRN-191279 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error

Product

SAP SuccessFactors Learning 2411