SAP Knowledge Base Article - Public

3560638 - Cannot remove mandatory field value in 'Add New Employee' Draft

Symptom

  • After filling in the mandatory fields in Add New Employee tool, some mandatory fields are deleted and the hire is saved as draft without any errors
  • When re-opening the draft, previous values for mandatory fields are showing although they were deleted previously.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to 'Add New Employee' and start filling in the fields.
  2. Complete the mandatory fields  and save the draft.
  3. Enter the draft from 'Manage Pending Hires', delete the previously maintained mandatory values and save the draft again.
  4. Re-enter the draft to find that the previous mandatory value is still present.

Cause

  • This is as per system design, the mandatory field values are not removed.
  • Mandatory fields are required and once they are initialized, they always must be populated.

Resolution

  • For HRIS Elements such as Phone/Email Information, please click the trash can icon and instead delete the row. 
  • Once you click Save Draft and re-enter the draft, you will see the information is removed. 
  • For any required field, on field level, this information cannot be removed once initialized as data cannot be missing in these fields.

See Also

2308534 - Add New Employee - Save Draft for New Hire

Keywords

Add new employee, draft, mandatory fields, prefix, phone number, delete, save, system design, trash can icon, remove, information, data. , KBA , LOD-SF-EC-INT-DFT , Save Drafts - All Draft Types , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions