Symptom
- After filling in the mandatory fields in Add New Employee tool, some mandatory fields are deleted and the hire is saved as draft without any errors
- When re-opening the draft, previous values for mandatory fields are showing although they were deleted previously.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to 'Add New Employee' and start filling in the fields.
- Complete the mandatory fields and save the draft.
- Enter the draft from 'Manage Pending Hires', delete the previously maintained mandatory values and save the draft again.
- Re-enter the draft to find that the previous mandatory value is still present.
Cause
- This is as per system design, the mandatory field values are not removed.
- Mandatory fields are required and once they are initialized, they always must be populated.
Resolution
- For HRIS Elements such as Phone/Email Information, please click the trash can icon and instead delete the row.
- Once you click Save Draft and re-enter the draft, you will see the information is removed.
- For any required field, on field level, this information cannot be removed once initialized as data cannot be missing in these fields.
See Also
Keywords
Add new employee, draft, mandatory fields, prefix, phone number, delete, save, system design, trash can icon, remove, information, data. , KBA , LOD-SF-EC-INT-DFT , Save Drafts - All Draft Types , Product Enhancement
Product
SAP SuccessFactors Employee Central all versions