SAP Knowledge Base Article - Public

3560847 - Social Insurance Number value not populated in Canada compliance forms - Onboarding

Symptom

Social Insurance Number (SIN) value is empty in Canada compliance forms (e.g. TD1 Personal Tax Credits Return).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate
  2. Open compliance task tile
  3. Open Canada compliance forms (e.g. TD1 Personal Tax Credits Return)
  4. Social Insurance Number field is empty

Cause

Code is inconsistent in Country Specific Succession Data model.


Steps to check:

[1] Mapping configuration in compliance form for Social Insurance Number (SIN) field:

  1. Go to Manage Data > Compliance Form > form code (e.g. CA_TD1_2024_V2)
  2. metadataForFormFields > find fieldName "Social Insurance Number" by ctrl+F > click on "Details"
  3. See mapping "ecFieldMeta":
    {"entity":"nationalIdCard","entityPath":"personNav/nationalIdNav","fieldPath":"","fieldType":"","field":"nationalId","filters":{"country":"CAN","cardType":"sin"}}

[2] Configuration of Country/Region Specific Succession Data Model:

  1. Go to provisioning > Import/Export Country/Region Specific XML for Succession Data Model
  2. Export file > check configuration:

  <country id="CAN">
    <format-group id="national-id">
      <format id="SIN">
        <instruction>Social Insurance Number</instruction>
        <instruction xml:lang="en-GB">Social Insurance Number</instruction>
        ......
        <display-format>NNN-NNN-NNN</display-format>
        <reg-ex>[\d]\{3\}-[\d]\{3\}-[\d]\{3\}</reg-ex>
      </format>

Resolution

  1. Changing the format id code from "SIN" to "sin" in the Country/Region Specific Succession Data Model
  2. Re-upload the data model XML file in provisioning
  3. Restart onboarding for candidate and check if SIN value can be populated

Keywords

SAP, SuccessFactors, Onboarding, Social Insurance Number, SIN, Canada, compliance , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions