SAP Knowledge Base Article - Public

3560956 - Corrective Actions Tab Missing in Perfect Store Engagement Map

Symptom

You are working with an 'in preparation' engagement map and you do not see a way to define corrective actions.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activity Planner.
  2. Select the Engagement Maps view.
  3. Open engagement map ABC (where ABC is the ID of an engagement map that is in preparation).
  4. You cannot see the 'corrective actions' tab, not even during the creation of a new engagement map.

Cause

Business configuration scoping element "Enable survey based scoring for Perfect Store" is included in your project.

Resolution

Remove this element to make KPI based scoring and be able to work with corrective actions inside your engagement maps.

See Also

Rollout of feature: https://help.sap.com/docs/sap-cloud-for-customer/725c2f32784a4914b1b9caa35e2e822a/21eb3aba283e401abf995c13c8d259a0.html#technical-details

Current mention in SAP Help page: https://help.sap.com/docs/sap-cloud-for-customer/solution-guide-for-sap-sales-cloud/create-engagement-maps?locale=en-US&q=perfect+store

Keywords

Corrective, Actions, Tab, Missing, in, Perfect, Store, Engagement, Map, View, Not, Working, Hidden , KBA , LOD-CRM-ACT , Activities , LOD-LE-PSP , Perfect Store , Problem

Product

SAP Cloud for Customer core applications 2411