Symptom
You are working with an 'in preparation' engagement map and you do not see a way to define corrective actions.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Activity Planner.
- Select the Engagement Maps view.
- Open engagement map ABC (where ABC is the ID of an engagement map that is in preparation).
- You cannot see the 'corrective actions' tab, not even during the creation of a new engagement map.
Cause
Business configuration scoping element "Enable survey based scoring for Perfect Store" is included in your project.
Resolution
Remove this element to make KPI based scoring and be able to work with corrective actions inside your engagement maps.
See Also
Rollout of feature: https://help.sap.com/docs/sap-cloud-for-customer/725c2f32784a4914b1b9caa35e2e822a/21eb3aba283e401abf995c13c8d259a0.html#technical-details
Current mention in SAP Help page: https://help.sap.com/docs/sap-cloud-for-customer/solution-guide-for-sap-sales-cloud/create-engagement-maps?locale=en-US&q=perfect+store
Keywords
Corrective, Actions, Tab, Missing, in, Perfect, Store, Engagement, Map, View, Not, Working, Hidden , KBA , LOD-CRM-ACT , Activities , LOD-LE-PSP , Perfect Store , Problem