3561078 - Error: NullPointerException with "500 - INTERNAL SERVER ERROR" when login to the Backoffice with Single Sign On

Symptom

Try to login to Backoffice by SSO(Single Sign On), the login failed and the page shows "500 - INTERNAL SERVER ERROR" in the front end.

Meanwhile, check the logs in the Backend/Kibana, could find the below exception with traces:

SEVERE: Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception

java.lang.NullPointerException: Cannot invoke "String.equals(Object)" because "encodedPasswordFromDB" is null

at de.hybris.platform.jalo.user.UserManager.checkPassword(UserManager.java:1790)

at de.hybris.platform.jalo.user.User.checkPassword(User.java:668)

at de.hybris.platform.spring.security.CoreAuthenticationProvider.authenticate(CoreAuthenticationProvider.java:172)

at com.hybris.backoffice.spring.security.BackofficeAuthenticationProvider.coreAuthenticate(BackofficeAuthenticationProvider.java:112)

at com.hybris.backoffice.spring.security.BackofficeAuthenticationProvider.authenticate(BackofficeAuthenticationProvider.java:57)

at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:182)

at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:117)

at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:101)

.....

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Environment

SAP Commerce
SAP Commerce Cloud

Product

SAP Commerce Cloud 2211 ; SAP Commerce all versions

Keywords

Single Sign On, SSO, backoffice, login, 500, INTERNAL SERVER ERROR, encodedPasswordFromDB , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-INT-IAS , IAS integration , Problem

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