SAP Knowledge Base Article - Public

3561081 - Error accessing the License Key application - SAP for Me

Symptom

  • ERROR: account.sap.com refused to connect
  • ERROR: License key application has failed to load.
  • Unable to access the License Key application
  • New URL for the License Key application
  • The old URL is not redirecting to the new URL
  • S-user with License Keys authorization is getting an error opening the License Key application
  • User is getting a 'not authorized' message when they access the License Key application

Environment

Reproducing the Issue

Getting various errors while accessing the License Key application.

Cause

The License Key application URL changed from https://me.sap.com/licensekey/wizard to https://me.sap.com/licensekey (e.g. Dropped the "wizard").

Resolution

In January 2025, the License Key application URL was updated as follows:

The URL should automatically redirect to the new one. However, if you are receiving errors while accessing the License Key application in SAP for Me, you may need to clear your browser cache.

Keywords

KBA , XX-SER-LIKEY , License keys for SAP systems , XX-SER-LIKEY-BOJ , Business Objects Products , XX-SER-LIKEY-SYB , Sybase Products , Problem

Product

SAP Crystal Server 2016