SAP Knowledge Base Article - Public

3561087 - Application error when candidates search for jobs on external career site - Recruiting Management

Symptom

An application error with fingerprint 08b7e9b086b111283928252d99d28fcc62eda808 appears when candidates search for jobs on external career site.

 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. As an external candidate, log into the External Career site
  2. Go into the Job Search tab
  3. Click on Search Jobs at the bottom of the page
  4. Application error with fingerprint 08b7e9b086b111283928252d99d28fcc62eda808 pops up

Cause

The error directs to an issue with the field "Division".

The field is not defined in the Job Requisition template, however, when we check the Internal and External Career Search Settings page, we can see that the Division is ticked and therefore the system is expecting to display a value for Division that the system doesn't have.

Resolution

In the Internal and External Career Search Settings page, under the Standard Filter section, we can select the standard fields that will be shown as a search option to the candidate in the Career site.
If the field is not configured in the Requisition Template, but ticked as visible, then the error will be triggered.

The solution is to untick the field to make it not visible and the error will be solved.

  1. go to Internal and External Career Search Settings page
  2. Under Standard Filters
  3. Untick Division and set the Grid Order to 0

Keywords

Application, Error, Candidate, Search, Job, External, Career, Site, Fingerprint, 08b7e9b086b111283928252d99d28fcc62eda808, Filter, Standard, Division, Visible. , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors HCM Core all versions