Symptom
Is it possible to create a live connection in SAC to Genesys Cloud Services?
Environment
- SAP Analytics Cloud.
- Genesys Cloud Services.
Resolution
- Currently there is no native live connection from SAP Analytics Cloud (SAC) to a REST API (such as the Genesys Cloud Services API).
- SAC’s “live” connections are limited to specific SAP data sources (The list of the supported data sources is listed here).
- For other sources like Genesys Cloud, the typical approach is an import connection, either by exporting Genesys Cloud data (e.g., as CSV) or by wrapping the REST APIs in OData using an integration tool.
See Also
Keywords
live connection, odata, genesys cloud, sac, sap analytics cloud, import, REST API , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem
Product
SAP Analytics Cloud 1.0