SAP Knowledge Base Article - Preview

3561406 - Unable to Delete Email with attachment from Case or Email Work Center

Symptom

  • Administrator wants to delete an email associated with a case.
  • The email may contain attachments, and any attachments should also be deleted.
  • Attempts to delete the email using the API result in errors.
  • The depersonalization feature is not suitable in this scenario because the business requirement is to remove only specific emails and attachments without anonymizing the entire case.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Attachment deletion, Production tenant, Email interaction, API, Document service, System design limitations, Depersonalization, Anonymize data, SAP Sales and Service Cloud Version 2, SAP Enterprise Service Management, Roadmap features, Delete email, delete attachments, API error, depersonalization, SAP Service Cloud, SAP Sales Cloud, email management, data integrity, system validation  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , Problem

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