SAP Knowledge Base Article - Preview

3561525 - Issue with Accessing SAP Commerce Cloud Portal After Changing Mobile Device

Symptom

  • Inability to access the SAP Commerce Cloud portal after changing the mobile device.
  • The authentication app (Google) code is not working.
  • The user is able to receive an SMS with a login code, but the code does not work on the second authentication screen.
  • The second authentication screen does not provide an option for SMS authentication.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

access issue, mobile device change, authentication app, Google, SMS authentication, login code , KBA , CEC-SCC-CLA , Cloud Automation , Problem

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