SAP Knowledge Base Article - Public

3561539 - Preview of a Contract is Picking Wrong Form Template

Symptom

The form template selection rule configured for Contracts is not working correctly, and the default template is being picked instead of the specified template.

 

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the Warranty workcenter
  2. Select any warranty
  3. Select "Actions" button located on the top right-hand side
  4. Select template to generate a PDF
  5. Observe the wrong template is displayed 

Cause

The Sales Organization is incorrectly configured in the Form Template Selection rule.

 

Resolution

Maintain the Form Template Selection rule based on the Sales Organization for Contracts.

See Also

Keywords

Contracts, Form Template Selection Rule, Output Management, Standard Warranty, Contract Summary_India, PDF Generation, Incorrect Template Execution. , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions