Symptom
The form template selection rule configured for Contracts is not working correctly, and the default template is being picked instead of the specified template.
Environment
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
- Navigate to the Warranty workcenter
- Select any warranty
- Select "Actions" button located on the top right-hand side
- Select template to generate a PDF
- Observe the wrong template is displayed
Cause
The Sales Organization is incorrectly configured in the Form Template Selection rule.
Resolution
Maintain the Form Template Selection rule based on the Sales Organization for Contracts.
See Also
Keywords
Contracts, Form Template Selection Rule, Output Management, Standard Warranty, Contract Summary_India, PDF Generation, Incorrect Template Execution. , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions