SAP Knowledge Base Article - Public

3561741 - Support strategy for SAP Analytics Cloud (SAC) SCIM API to manage users and groups

Symptom

  • You may use SCIM and SCIM2 API in your own application to manager users and teams of SAP Analytics Cloud
  • What is support strategy if you get any issue in your own application?

Environment

  • SAP Analytics Cloud, Enterprise Edition

Resolution

  • If you get any issue in your own application, please try to simulate it in Postman or any other well-know free tools for testing APIs (Refer to SAP KBA 3422034)
  • We will support the API only when the issue could be produced in such tools. So, you need to find out the detail of API call (URL, header, body, etc.) from your application in advance.
    • If you are using the API in SAP IPS, you can create case to component BC-IAM-IPS.
    • If you are using the API in your custom ABAP program, it will be considered as Consulting issue, which is out scope of SAP Support, so please work with your consulting resource to debug the custom code.
    • If you are using the API in non-SAP applications, please reach out to the application vendor.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, OAuth, SCIM, SCIM2, API, REST, Restful, User, Team , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , LOD-ANA-ADM , SAC Administration , How To

Product

SAP Analytics Cloud 1.0