3561866 - Inconsistencies in "Customer Number" References in LSV+ Direct Debit Outbound File

When creating outbound direct debit files with the Payment Medium Format "CH LSV+ Direct Debit," it has been observed that different files might contain divergent reference information. Users might notice discrepancies in the "Customer Number" segment across different outbound files for the same bank and company. 

Note: In the Payment Medium Format "CH LSV+ Direct Debit" in SAP Business ByDesign, "LSV" stands for "Lastschriftverfahren," which is German for "direct debit." The "+" symbol indicates an enhanced version of the basic LSV scheme. Hence, "CH LSV+ Direct Debit" refers to an enhanced Swiss Direct Debit payment medium format used in Switzerland to withdraw payments directly from the payers' bank accounts. 

SAP Business ByDesign

1. Go to Liquidity Management Work Center.
2. Navigate to Outbound Files subview.
3. Select "All Outbound Files" option, and filter for both File IDs that have the difference.
4. Open both files and download the TXT. 
5. The correct TXT file display the Customer Number ID: XXX (XXX Represents the Customer Number) after letter "A" and the wrong TXT file doesn't display the Customer Number ID: XXX after letter "A". 

The ID part after letter "A" in the outbound file is determined based on the following preferences:

1. If an invoice includes a payment reference ID, this ID will subsequently be used immediately after the "A" in the file.
2. If the invoice lacks a payment reference ID, but the associated bank account has an LSV key, the first six characters of this LSV key will appear after the "A."
3. If neither a payment reference ID nor LSV key is present, the first six characters of the customer number maintained in the bank account configuration will be used after the "A." 

This is the expected system behavior based on the configuration and available data per payment file generation logic. Ensure that the necessary reference details (like payment reference ID or LSV key) are correctly and consistently entered and maintained across relevant invoices and bank account configurations to avoid discrepancies in payment files. 

Outbound file, direct debits, incorrect information, payment files, bank import, payment reference ID, LSV, customer number. , KBA , AP-PAY-GLO , Cross-Country Extensions , How To