SAP Knowledge Base Article - Preview

3561894 - PPRO application is not able to access

Symptom

Portal is not accessible and users are getting error 

ICAP Error (icap_error)
An error occured whle performing an ICAP operation: Server error: Unknown
There could be a network problem, the ICAP service may be misconfigured, or the ICAP server may have reported an error.


Policy trace:
EXCEPTION(icap_error): Request could not be handled


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Environment

Prod or Non-Prod

Product

SAP SuccessFactors Agent Lifecycle Management all versions

Keywords

ICAP Error , KBA , CEC-SAL-PPO , SuccessFactors Agent Lifecycle Management , CEC-SAL-APE , SuccessFactors Agent Performance Management , Problem

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