SAP Knowledge Base Article - Public

3562052 - Error message "The Sales Quote 123 can only be a replica of external Document 456 (system ABC)" via CustomerOrderReplicationIn

Symptom

Error message "The Sales Quote 123 can only be a replica of external Document 456 (system ABC)" during sales quote replication via CustomerOrderReplicationIn.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Replicate sales quote from external system ABC to C4C system;
  2. Check in C4C web service message monitoring for interface CustomerOrderReplicationIn;
  3. You can see error message "The can only be a replica of external Document (system ).", you can view error log for more details.

Cause

This is usually due to incorrect data passed in node <BusinessTransactionDocumentReference>.

Either incorrect system schema ID or incorrect quote ID.

For example,  ECC quote 456 already replicated as C4C quote 123, external ID already available in the system;

However from the payload, ECC quote 789 attempt to replicate as C4C quote 123 again (based on BTD reference node), therefore failed.

Resolution

Use updated and standard iFlow to ensure correct data in node <BusinessTransactionDocumentReference>.

Keywords

CustomerOrderReplicationIn, BusinessTransactionDocumentReference , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications all versions