SAP Knowledge Base Article - Public

3562069 - Field label counts are not matching in different type tenants

Symptom

The field label counts in the same entity do not match in the different types of tenants.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Log in to the DEV-type tenant
  2. Go to the Language Adaptation
  3. Choose one of the entity services
  4. See the Field Label Counts is A
  5. Log in to the QA-type Tenant
  6. Go to the Language Adaptation
  7. Choose the same entity service
  8. See the Field Label Counts is B

Cause

There are two types of field labels:

  1. SAP delivered labels
  2. Custom labels

The labels that are missing in the QA tenant are Custom labels.

Creating new custom labels is a feature that will be available only to specific tenants.

Resolution

Ignore extension labels and then compare the label counts:

  • Navigate to the language adaptation in the All Settings.
  • Choose the mismatch entity service.
  • Click Next.
  • Find the export button (A Cloud icon on the right of the Field labels title).
  • Click it and open the file to compare.

Keywords

Language Adaptation; Labels Counts; Field label counts; CNS; SAP Sales Cloud Version2; SAP Service Cloud Version 2; , KBA , CEC-CRM-TXA , Text Adaptation , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions