3562418 - Journal Entry Approval Sent to Multiple Workflow Groups in SAP S/4HANA Cloud Public Edition

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• Two workflows have been activated based on business requirements: A) Submitted By B) Ledger - Workflow Step.
  
• The "Submitted By" workflow is "Group 1 for Verifying G/L Journal Entries," and the Ledger - Workflow Step is a custom one called "Ledger - Workflow Step."
  
• The workflow order has been set up in the "Manage Workflow" application, the standard order has been deactivated, and new workflow orders have been created to prioritize the Ledger - Workflow over the Verifying G/L Journal Entries workflow.
  
• The workflow is not triggering at all.
  
• The Ledger - Workflow should only trigger the approver who is defined in the teams app. However, it is triggering both workflows if the submitter is part of another workflow.

SAP S/4HANA Cloud Public Edition

1. Activate two workflows: A) Based on Submitted By B) Ledger - Workflow Step.
2. Set up the order in the "Manage Workflow" application, deactivate the standard order, and create new workflow orders to prioritize the Ledger Based WF over the Verifying G/L Journal Entries workflow.
3. Observe that the workflow is not triggering at all.

When the journal entry meets the requirements for both teams, it is not possible for only one workflow to be triggered.

One of the following scenarios will occur using this workflow and team setup:
 
- A journal entry submitted where both teams responsibilities are met, and both teams will receive the journal entry 
- A journal entry submitted where only 1 team's responsibilities are met, and only that 1 team will receive the journal entry
- A journal entry submitted with neither teams' responsibilities are met, and no processor will be assigned.

For this reason, we believe the best scenario would involve the following two steps:

    1. Revert back to using the standard pre-delivered workflow.
    2. Submit an enhancement request via KBA - 0002963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product.

For reference please see also KBA 0002963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Public Edition.

Journal Entry, Workflow, SAP S/4HANA Cloud Public Edition, Ledger Based workflow, Verifying G/L Journal Entries, Workflow not triggering, Manage Workflow application, Workflow order. , KBA , FI-FIO-GL-2CL , Fiori UI for General Ledger Accounting (Public Cloud) , Problem